Perfect Match Ferniture offers a 7 day Return Policy starting on the day when the merchandise is received by a customer, so buy with confidence! You may return an item, excluding any shipping and Handling charges, within a period of 7 days according to the following guidelines:
1. All returns must be doubled boxed (manufacturer's box inside a shipping box) and authorized by Perfect Match Ferniture. Please contact our customer service department for return authorization number and instructions prior to shipping merchandise back. Enclose the original receipt or a copy of it with your return. Also enclose a brief letter of explanation of return and state your request for either a refund or an exchange. Please include the authorization number on this letter and not on the outside of the box. Never write anything on the manufacturer's box.
2. Refunds, exchanges and returns may only be made within 7 days of receiving. the merchandise if return is in original mint (brand new).
3. Returns of non-defective opened merchandise are subject to a minimum 15% to 20% restocking fee.
4. All returns will not have a restocking fee if provided merchandise is returned in unopened condition (brand new) within 7 days! If the package is opened there is a minimum 15% to 20% restocking fee.
5. Any product, which appears to have an initial defect within 7 days of delivery, may be returned for a replacement (for the identical model only) without being subject to any restocking fees.
6. RMA numbers are valid 7 days and the product must reach our warehouse before then. A delay will result in complete forfeiture of your credit. Products sent back without valid RMA numbers will not be accepted.
7. Any merchandise returned to us unauthorized will be REFUSED.
8. Make sure to insure the package. Perfect Match Ferniture cannot be responsible for lost or damaged packages.
9. NOTE: Customer is responsible for shipping charges on returns.
10. Shipping and handling expenses are non-refundable (including all refused and unaccepted packages).
11. All merchandise must be returned in original manufacture packaging.
12. All supplied manufacture accessories must be included in original factory packaging when returning the item. Failure to return all or any supplied accessories will result in complete forfeiture of your credit
13. Original manufacturers warranty cards and paperwork must be blank.
14. Claims must be made within 5 days of receipt of merchandise. Customer is responsible for inspecting merchandise contents and condition within those 5 DAYS.
15. No partial returns when buying with Pakaged deals: Everything must be returned. WE ARE WILLING TO EXCHANGE ANY DEFECTIVE products. All returns are subject to inspection.
16. In the event any of these conditions are not adhered to, we reserve the right to either refuse the return, or to charge a nominal restock fee of no less than 15% depending on the condition of the returned merchandise.
17. Returns typically take 5-7 business days to process, and credits should be posted within 14 days of receipt. Please note that we are not responsible for returns lost by the shipping company.